GP Practice GP Practice

Appointments

Updated on 2nd November 2011 at 9:20 am

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FOR EMERGENCIES PLEASE DIAL 999

When you need medical help fast, but it’s not a 999 emergency. Call 111.choose well 3

PLEASE BOOK APPOINTMENTS ONLINE WHERE POSSIBLE.

Please note we do not accept e-mail requests for appointments, medical advice or other services.

‘URGENT’ – a medical condition that will deteriorate within 24 hours.

Telephone Access

Patients can speak to a receptionist between 8:00am – 6:30pm Monday-Thursday, and 8:00am – 5:00pm on Friday, in Rothbury on 01669 620339. Longframlington patients are encouraged to ring the Longframlington surgery on 01665 570311, calls are transferred through automatically if you ring outside of surgery hours. Patients are able to request a telephone call from a doctor, please contact the surgery reception to arrange this.

Routine Appointments

You can book an appointment with a doctor at;

Rothbury Surgery – Monday to Friday 8:00am to 6:30pm with a late night every third Thursday to 7:30pm.

Longframlington Surgery – Monday 9:00am to 12:00noon, Tuesday 8:30am to 12:00noon, Wednesday 3:00pm to 5:30pm, Thursday 9:30am to 12:00noon and Friday 8:30am to 12:00noon.

Harbottle Surgery – Tuesday 9:00am to 11:00am and Thursday 9:30am to 11:30am.

Rothbury Community Hospital – Wednesday AM between 7:30am and 8:00am.

At all times you should indicate the degree of urgency. It is expected that patients attend for appointments in good time. If you are unable to keep your appointment please inform reception in advance.

When booking an appointment you will always be asked for a reason, this information is asked for in advance by the GP’s in the practice.

Patients can express a preference of doctor and every effort will be made to allow patients to see their preferred doctor, although this may not always be possible or you may have to wait longer for your appointment.

Online Appointments

PLEASE BOOK APPOINTMENTS ONLINE WHERE POSSIBLE. You can make appointments online,  if you are not yet registered for this service please ask reception.

Home Visits

Visits are available for those who are housebound and are unable to leave their homes due to their medical condition. Please give us some idea of the urgency of your problem so we can plan our visits efficiently.

Urgent Appointments

‘URGENT’ – A MEDICAL CONDITION THAT WILL DETERIORATE WITHIN 24 HOURS.

Arrangements for same day access

We are changing our appointment system for same day access and introducing a duty doctor telephone triage system during surgery hours.

The system will work in the following way:

  •  The telephone triage will be used when a patient requests urgent assistance for the same day.
  •  Patients requesting an urgent appointment will be assigned to the triage doctor for a call back. The receptionist will take some details requested by doctor.
  •  The triage doctor will normally telephone the patient within 2 hours, unless the problem is urgent, and will negotiate the appropriate next step.

If, after speaking with the patient, the doctor thinks you need to come into the surgery, they will make an appointment for you.

Sick Notes

You only need a doctor’s note if you are unable to work and are ill for longer than seven calendar days. If you need a doctors sick note, please contact the surgery on 01669 620339 and the receptionist will organise a telephone consultation.

A SC2 self-certificate form for shorter periods of illness is available to pick up from the surgery,collect one from your employer or download here.

Statutory Sick Pay SC2

Test Results

Please be sure to contact the practice to check your results after blood tests, urine tests, x-rays and ECGs. Receptionists can inform you of results (at the doctor’s direction) but cannot discuss or interpret your results. To ensure confidentiality, we only release results to the patient, unless alternative arrangements have been agreed.

Out of Hours Service

An out of hours service is not provided by the practice. For an out of hours service, ring the surgery number 01669 620339 and you will be given the telephone number for NHS 111, alternatively you can ring the Out of Hours Service direct on 111.

ACCESS TO SERVICES

NHS 111 – 111

DENTAL HOSPITAL – 0191 2336161

OUT OF HOURS DENTISTRY – 0845 6080324

6:30pm – 11:00pm or Bank holidays 9am – 10pm

WALK-IN-CENTRES (no appointment is needed)

(Cannot assess children under 2 or under 6 with injuries)

MINOR INJURIES UNITS

Alnwick Infirmary – 0344 8448111

Opening times 24 hours 7 days a week

Wansbeck Primary Care Access Centre – 0344 8118111

Opening times 8:30am – 6:30pm 7 days a week

RVI Minor Injuries – 0191 2820531

Opening times 9am – 4pm 7 days a week

RVI Eye Casualty – 0191 2825905

Opening times 8:30am – 4:30pm Mon-Fri 9:00am – 11:30am Saturday (Emergencies only)

Blyth Community Hospital – 0344 8448111

Open times vary

Haltwhistle War Memorial Hospital Minor Injuries – 01434 320225

Opening times 24 hours 7 days a week

North Tyneside Minor Injuries – 0191 2979000

Shiremoor Health Resourse Centre, Earsdon Road,

Opening times 9:00am – 5:45pm Mon-Fri

 

ACCIDENT & EMERGENCY

  • Queen Elizabeth Hospital Gateshead- 0191 482 0000
  • South Tyneside District Hospital- 03448 113030
  • Royal Victoria Infirmary (RVI) – 0191 233 6161
  • North Tyneside General Hospital- 0344 811 8111
  • Hexham General Hospital- 0344 811 8111
  • University Hospital of North Durham- 0191 333 2333