We are a forward thinking practice actively supporting medical and technical developments. We also aspire to perform to the best of our ability including the Quality of Outcomes Framework. This website is intended to provide patients with easy access to information about the Practice and the services we provide, as well as providing you with important current information such as updates on health protection issues or the dates of flu vaccine clinics.
Please contact the surgery to find out if you live within the practice boundary and how to register. Access for disabled patients is available at both of our surgeries.
We are a training practice for General Practitioners and fully qualified doctors work here for periods of six months to gain further experience. The Practice benefits from their enthusiasm and fresh ideas. Occasionally patients’ case notes are used by the doctors for teaching and assessment purposes. Should you not wish for your records to be used in this way, please let us know. Student doctors also have placements in the Practice as part of their training.
On occasion patients may be asked to participate in a video recording of the consultation. Intimate physical examinations will not be recorded. The camera will be switched off on request at anytime during the consultation. The tape will be used for teaching purposes or to assess the doctor and will only be seen by persons who have legal access to your medical records. Patients’ notes will also be used for teaching purposes.
Patient Participation Group
We have established a Patient Participation Group of registered patients. Please let us know if you would like to be a member of our Patient Participation Group.
We value feedback from patients and welcome your comments or suggestions.
Staff access to patient notes
Access to patient information is restricted to the minimum necessary for staff to carry out their work. All staff employed have signed a confidentiality agreement. Breaching of confidentiality will be treated extremely seriously.
“Our aim is to provide and promote the best possible health care for our patients and the community in a friendly and sympathetic manner”
If you feel we have not achieved the expected standard we have an informal complaints procedure. A separate leaflet is available at reception, telling you how this works and a partner or the practice manager will be able to give you further guidance.
The Rothbury Practice Complaints Procedure.
If following this you remain dissatisfied with the response you can contact the Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP
Telephone: 0345 0154033
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working at The Rothbury Practice in the last financial year was £59,709.83 before tax and national insurance.
This is for 6 part-time GPs.
Online appointments and prescriptions – your information
We collect only the minimum information necessary for the purposes of online appointments and repeat prescriptions. The information you submit will then be transferred into an electronic system used by the particular service such as the system where your medical information is recorded.
For further information in regards to how your healthcare information is used, please see our fair processing and privacy notice.